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Request Assistance from VTOnline or IDDL Support Staff

If you are experiencing technical difficulty accessing materials that you need for your online course or a general technical support question please request assistance by filling out the help form below. When making a request please be sure that you provide as much detail (name, problematic URL or module, operating system, description of problem) as possible to help solve your problem more efficiently.

Virginia Tech also has a Customer Support Center that is available 24/7 to reset passwords, monitor system outages, and answer questions on a wide variety of computer related issues. Moreover, you can find answers to many of your questions by reading VTOnline Frequently Asked Questions or Virginia Tech's Knowledge Base.

Forgotten your PID or Password?
To get your password reset, please contact the Virginia Tech 4Help Customer Support Center at (540) 231-4357. They will be happy to assist you.

For any questions related to course materials or content please communicate with your instructor directly.

Email Address
VT Pid (if you have one):
Daytime Phone
Evening Phone
Problem Category
Problematic URL
ie, the web address of the page where your problem occurs
Description of Problem
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